PrintThree - Yonge & Eglinton

Uploading Files

General Instructions & Troubleshootings

1) Getting to the site

From PrintThreeToronto.com, getting to our FTP upload site can be done by clicking on "Send a Job" or "Send File to us". The action will redirect you to our FTP site. You should see a form to fill in some information about the job. If you don't see the form, try the link at the top of the page to go to the backup FTP site. If you can't access to either site, please call us at 416-481-5159 for technical assistance.

We have a "primary" FTP site to accept the uploaded files directly to our internal computers & a "backup" FTP site to buffer jobs at our head office server in case the primary site is down or inaccessible for any reason.

2) Filling in the form

You must complete the fields with the RED asterisk (*) while those fields with GREEN asterisks (*) are optional. Note: Make sure your email address is entered correctly so that you would be able to receive a receipt if the job upload is successful.

Most fields have been set to the most common default choices to speed up the form filling-in process. Future alternative option if you're a returning client to log-in & retrieve your profile is being developed & will be available should the need arise to integrate with our internal workflow.

You can choose to send the job to one of our staff members in the "Attention to:" for faster job facilitation if other information has been pre-arranged with the destinated person.

3) Attaching Files

You can attach any file up to 2 GB in size (except possibly hostile files that have extensions such as .exe, .com or .vbs etc. - we do not process any of these files even they're compressed due to security risks) . Please input as much info about the job as you can so that we can better understand & determine the best action to execute the job.

4) Sending the Job

When clicking on "Send Job(s) Now", there should be a small progress window being displayed to show you how far the upload has undergone. When the upload is done, you should see a confirmation page announcing that the upload was a success. At the same time, you should also receive a receipt emailed to you.

Every job uploaded to us is secured with 128-bit RC4 Encryption to ensure our clients' confidentiality so you should not worry that your file(s) might be "leaked" during transmission.

If you don't see the progress window while uploading but seeing a confirmation afterwards, there's likely a problem with your firewall or web filter program which might have been set to suppress all types of "pop-up" in some annoying sites. This is normal & should not affect your upload, which should have completed successfully.

If you don't see any confirmation page or a "cannot find server" error, please email or call us at 416-481-5159 for assistance.

5) Job Reference

Each file that you upload to us will have a ID string of a 14-digit number attached to the front of the file name. You can find this number in your email receipt (at the bottom). This number is basically a "stamp" of the date & time that the job has been received in the format: YYYYMMDD-HHMMSS. Also note that any space in the file name would be replaced with the underscore "_" by the system.

When calling us for the status of the job, please refer to this ID number & also the person that you have specified in the "Attention to:" field when submitting the job.